![]() ![]() Instead of the Administrative password, you can use the MAC address of the device in order to factory reset the device, and in turn reset the Admin password to “ 456” again. Each refer to the following table to find the key sequence for the model device you wish to reset. Use the “Multi-Key Combination” to enter the Factory Reset screen. The next screen shows the following options When you do – Select “ Cancel” to interrupt While the device is rebooting you should see the following screen. Otherwise you can discover the settings by going to:Īlternatively you can use the “Multi-Key Combination” method for displaying information by pressing and holding the following key combination on the endpoint dialpad until the information is displayed on screen:Īlternatively you can use the “Multi-Key Combination” method for rebooting the endpoint by pressing and holding the following key combination on the endpoint dial pad until the information is displayed on screen: This can be located easily on the back of the device in most cases. The following steps will guide you through performing the factory reset function without using the administrator password. By default you are required to present the administrator password in order to access the “Factory Reset” functionality. In some scenarios you might find yourself needing to perform a factory reset on a Polycom VVX (Example: VVX series, Trio Series) endpoint. ![]()
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